Help & Information

Shopping pre-owned should feel just as easy and secure as shopping new.
At Well Selected, every piece is individually selected, carefully checked and described as accurately as possible.

Our assortment includes both pre-owned pieces and brand-new items with tags, depending on what we find.

Below you’ll find answers to the most common questions about our products, condition, sizing, shipping and returns.

FAQ

Are all items pre-owned?
No. Most of our assortment is pre-owned, but we also regularly offer brand-new items with original tags. The condition of each piece is always clearly stated on the product page.

How do you describe the condition of each item?
Every item is individually inspected before being listed. We clearly describe its condition and mention any visible signs of wear, imperfections or repairs in the product description.

Are the items authentic?
Yes. We carefully verify every item before listing it. We pay close attention to brand labels, materials, construction, details and overall quality, and we only offer pieces we are confident are authentic.

How do I know if an item will fit me?
Because sizing can vary between brands and collections, we recommend checking the measurements provided on each product page rather than relying only on the size label.

Do you have more than one piece of each item?
Usually not. Most of our products are one-of-a-kind, so once an item is sold, it is unlikely to become available again.

Can I return my order?
Yes. You can return your order in accordance with our return policy. Full details can be found on the Returns page.

How are orders shipped?
Orders are shipped with UPS. Every parcel is tracked, insured and carefully packed before dispatch.

Do you ship internationally?
Yes. We ship worldwide. Shipping rates and estimated delivery times can be found on our Delivery page.

Is shipping free?
We offer free shipping on orders over €149.

Still have a question?

If there’s anything else you’d like to know before placing your order, feel free to get in touch. We’ll be happy to help.

You can contact us at wellselectedstore@gmail.com or through our Contact Us page